The Real Bruce

If you don't like what's being said, change the conversation.

Do You have a Social Communications Strategy?

March 7th, 2010

I have one simple thought for today. If you are going to venture into the world of social media, whether it be FacebookTwitter, or your flavor of choice, make sure you have a plan.

These days, almost everyone expects you to have a presence on these networks, but if you don’t have a plan, it is worse than not being there at all.

I recently had dinner at a local restaurant. When the service didn’t go as well as I would have liked, I decided to fill out the new “comment card” and post something on the restaurant’s Facebook page. I was going to use Twitter, but unfortunately, they didn’t have a Twitter account.

I made a simple post about my dissatisfaction and waited to get a response. I did eventually get one three days later. I am very happy with the end result, and the Manager did a wonderful job in making things up to me. He won a fan back by his phone call and email.

In talking with him, he did reveal to me that he was struggling with social media and wasn’t sure of the etiquette or how to respond to comments. This is my point. If you are not sure what to do or how to do it, hold off on getting started. Get some advice, make a plan, and then make the leap.

If I would not have been able to find this company on Facebook, I would have asked to speak with the Manager right then. He would have been able to solve the problem, and that would have been the end of it.

By opening his restaurant up to the social world, he is taking on the responsibility of managing that part of his business as well. He must react in a timely fashion and make sure he doesn’t miss anything that is posted about his business.

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Is Your Web site Social?

March 7th, 2010

Last week, Gigaom.com posted an article titled, “Facebook Driving More Traffic Than Google,” that I found very interesting. While there are many stipulations to their research, the fact remains more and more traffic is being generated by the “social web,” and business need to adapt to this thought process.

Think about it. How many times each day do you log into Facebook or Twitter and see one of your friends or followers commenting on a story or sending out a link to something interesting? What do you do? You click on it because you want to check it out, too. After all, your friend thought it was important enough to share. This is all part of the social web.

As I look at analytics each day for my clients, I see the same reflection. Search traffic isn’t necessarily down, but referral traffic is way up for almost every client. Where are these referrals coming from? In almost every case….social networks.

This is why it is so important to make your site social. Can visitors subscribe to a feed of your news? Do you have buttons that allow them to share your content on their social sites? Can they email interesting articles to friends or coworkers? These are just a few of the ways you can make your web site more social.

Now I am sure you found this blog post extremely interesting, so go ahead and click the “ShareThis” button below this post and share it with your friends.

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Commitment Is Key to Internet Marketing Success

October 28th, 2009

I had the good fortune this week to attend the 2009 Masters of Business Online conference in Indianapolis, Indiana. This event is hosted by one of our peers in the industry, Evereffect. The President of Evereffect, Jim Brown, did a tremendous job of scheduling outstanding speakers and visionaries from the Indianapolis area to speak. If you haven’t attended MBO in the past, make sure to do so next year.

Over the course of the day, I watched a great presentation from the CEO of Brandswag, Kyle Lacy, on the importance of social media. I had the opportunity to hear Jon DiGregory, Founding Partner of Cantaloupe, talk about video production and how it is evolving for the web. Another particularly interesting presentation was from the Founder of Slingshot SEO, Jeremy Dearringer, on how creating inbound links to your site is so important to your search ranking.

While each presentation during the day was about a different area, all of them had one particular theme that stood out time and time again…COMMITMENT.

You see, when you talk about organic search engine optimization, social media marketing or your overall Internet marketing strategy, one thing is always consistent; you need commitment.

I have blogged about this in the past. We have witnessed this over and over again with our clients. The more they commit, the better success they have. We can create the best Internet marketing plan for you, but if you don’t commit to it, you will ultimately limit your own success.

If you think about this scenario, it is the same with so many things in life. Take for instance, weight loss. You can hire the best trainer to create a fantastic workout plan for you, however if you don’t commit to the program, you will have little chance for success.

Even though each of my fellow Internet marketers had their own stories and products, each of them continually preached about one ever important thing…commitment.

Before you are ready to dive into your next web project make sure you ask yourself one important question.

Are you ready to commit?

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One Thing Is Constant – Things Will Change Tomorrow

October 28th, 2009

When I started in this business over 12 years ago, I learned one thing very quickly. The cool new thing today will be a thing of the past tomorrow.

Think about it. Back in the day, Netscape was the web’s only real browser, and it was a few years before a search engine named Yahoo dominated the web. Most people connected to the World Wide Web through a little company called AOL. Remember all those free disks?

I recall actually having heated debates with my tech friends about how AOL would become the most powerful company in the world. (I know, sounds like a nerdy conversation, right?) However, look how things changed.

Over the years, technology has evolved and become better and more complex, but the one thing that has remained constant is that things continue to change faster and faster when it pertains to the Internet.  This includes the world of web marketing.

As you plan a web based strategy for your company, keep this in mind. Right now, there are boutique businesses popping up everywhere telling you to tweet, tweet, tweet. There are frequent seminars on how to run your business by just being “social.”

Be very careful when you partner with a company who has one particular area they specialize in, because they will have a very short life span.

A great example are the new crop of Social Media Advertising companies that are coming on the scene. Do I believe social media works? Yes, but I also know this area will change faster than the speed of sound. We have already seen it. Myspace has given way to Facebook; Jaiku has given way to Twitter. These two will give way to the next big things, and so on and so on.

Mark my words, when I write a blog post two years from today, Facebook and Twitter will be on their way down the technology cycle. How do I know this? That is the way technology works, especially on the Internet.

Do you need a web based strategy? Of course you do. Do you need to be involved with social media? Absolutely. However, I would encourage you to look for an Internet partner who understands marketing in general and doesn’t just specialize in one particular “hot trend.”

The Internet is here to stay and your Internet strategy needs to be the biggest part of your marketing budget.  However, it will continue to evolve and change and do it faster and faster. Make sure to spread out your efforts and your web based strategy. Make sure you don’t only get caught up in just one social media outlet right now, because one thing is for sure….

The next big marketing trend on the Internet hasn’t even been thought of yet.

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Is Facebook Becoming the New AOL?

September 4th, 2009

Remember the days before social media and search engine optimization? When you would hear that glorious noise of your modem dialing and connecting you with AOL. What good times we had in chat rooms debating our favorite sports team, or checking our email through that clunky interface at the breakneck speed of 28k.

Well our connections may be faster and we may believe we are sophisticated social media experts, but have we come full circle to a AOL type way of thinking? You know a way of thinking where you never search on venture onto a site unless you see the link on Facebook.

Do you still send email through a personal email account or do you just use the clunky Facebook interface? Do you have your own instant message program installed on your computer or is it just more convenient to use Facebooks built in instant messenger?

Next thing you know there will be applications inside Facebook or games and quizzes you can play, that keep you stuck in the Facebook environment. Oh wait, there already are. Next thing you know you will hear people saying my Facebook is down.

The thing that makes the internet great and why breaking out of that AOL shell so many years ago was important is it allowed for individual thought and creativity. Now it seems we are being sucked back into a uniform, sterile online world that limits all of that.

Hopefully this will be as short lived as the AOL dominance, but at least in the mean time I don’t get a busy signal every time I try to connect.

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The Real Bruce

If you don't like what's being said, change the conversation.

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